ONLINE: Items must be in original condition with tags still attached, accompanied by the original receipt within 21 days of purchase to receive a full refund, credit note or exchange.
*please allow at least 3 working days once received to process return* INSTORE: Items must be in original condition with tags still attached, accompanied by the original receipt within 14 days of purchase to receive a credit note or exchange. SALE ITEMS: No return or Exchange on markdown styles so please choose carefully. (Exchange/Credit note will be issued on promotion sales both in store and online) PLEASE NOTE; CREDIT NOTES ARE VALID FOR 12 MONTHS FROM ISSUE DATE!
Can I return my online purchases to the Moskito Blue store in Lilydale?
You certainly can!!
However refunds or exchange will not be processed on the spot as the stock does need to go back to the online warehouse!
Please refer to our ONLINE Returns & Exchange Policy above
When will my order be dispatched?
All orders placed before 2pm (Victorian time) will be dispatched the same day. All orders place after 2pm will be dispatched the following day.
Sundays & Public Holidays – all orders will be dispatched the next business day
What payment options are available at Moskito Blue Online?
What do I do if the style I am wanting to purchase is sold out online?
At Moskito Blue popular styles tend to sell out quickly due to our competitive prices and unique styles.
If something has sold out online please do not hesitate to contact our store on (03) 9735 0770 to see if stock is available for you to purchase.
If the item has sold out in store/or was an online only style it may be something we could look at re-stocking in the future.
You can keep an eye on new and repeat stock arriving @ MB by following our social media pages or signing up to our mailing list!
Will Moskito Blue hold items for me?
Items can be held IN STORE at Moskito Blue for 24 hours. To hold an in store item please contact our Lilydale store on (03) 9735 0770
Unfortunately ONLINE stock can not be held
*Please note, not all styles available online are available in our Lilydale store.*
I've seen something in your store but can not find it online?
As we aim to stock majority of what is in store online, and also what is online in store, we do have an in-store only policy of NOTHING IN STORE OVER $50 EVER which is not applicable to our online store, allowing us for stocking a wider range
If stocked online & in in-store prices are the same across both online and in store.
Please contact us in store on (03) 9735 0770 as purchases over the phone are welcome.