Shipping & Delivery
EXPRESS SHIPPING WITHIN AUS ($11)
All orders are picked, packed & sent within 24 hours of being placed. Orders placed after 2pm Friday, or on Saturday, Sunday or a public holiday will be sent the following business day. Express post will range from 3-5 business days depending on your location. Please see the Aus post website for further details.
REGULAR SHIPPING WITHIN AUS ($8)
All orders are picked, packed & sent within 24 hours of being placed. Orders placed after 2pm Friday, or on Saturday, Sunday or a public holiday will be sent the following business day. Regular post will range from 5-7 business days depending on your location. Please see the Aus post website for further details.
REGULAR SHIPPING NZ ($25)
All orders are picked, packed & sent within 24 hours of being placed. Orders placed after 2pm Friday, or on Saturday, Sunday or a public holiday will be sent the following business day. Free shipping does not apply to NZ addresses.
CLICK & COLLECT
Place your order by 2pm weekdays and pickup in store from 10am the following business day. Click & Collect orders placed after 2pm on Fridays will be available for collection the following Tuesday unless otherwise notified.
FREE REGULAR SHIPPING
Granted when you spend $100 or more in one transaction. Free Shipping does not apply if a discount code is used. Free Shipping does not apply to International Shipping.
Returns & Exchanges
At Moskito Blue we strive to provide amazing quality products that leave our customers feeling beautiful & satisfied. We do however understand that it may not always be right, and online shopping can sometimes prove tricky. Please see our returns policy below.
ONLINE:
Items being returned must be in original condition with tags still attached, accompanied with the original receipt within 21 days of purchase to receive a full refund, credit note or exchange (minus freight costs). If you would like an exchange, please return your items, request a refund and re-purchase the size/style that you are after as we do not hold online styles.
If a refund is required, payment will be returned to the customer as soon as the goods are returned to the online warehouse (within 1-2 business days) provided all the above requirements are met.
Returns can be made to our Lilydale boutique in person or via post. Return post is at the customers expense.
INSTORE:
Items must be in original condition with tags still attached, accompanied by the original receipt within 14 days of purchase to receive a credit note or exchange.
SALE ITEMS:
We will not refund/exchange or issue a voucher for items marked as ‘Sale’ from our sale section as these are clearance stock items. Promotional sales are still eligible for return & exchange.
PLEASE NOTE; CREDIT NOTES ARE VALID FOR 12 MONTHS FROM ISSUE DATE!
All returns can be posted to:
Moskito Blue
4 castella st, lilydale 3140
Please allow at least 3 working days once received to process your return.
