shipping & delivery

Shipping & Delivery

Australia Post are currently experiencing delays due to the corona virus pandemic.

please allow for this when placing your order.

• flat rate express shipping ($11) – orders placed before 2pm weekdays will be sent the same day. orders placed after 2pm friday, or on saturday, sunday or a public holiday will be sent the next business day. most areas are eligable for next day delivery with our express post service. please check via the aus post website.
• flat rate regular shipping ($7) – orders placed before 2pm weekdays will be sent the same day. orders placed after 2pm friday, or on saturday, sunday or a public holiday will be sent the next business day.
• click & collect (not currently available due to covid-19) – place your order by 2pm weekdays and pickup in store after 10am the following business day. please note orders placed after 2pm on fridays will be able to collect Monday from 10am.
• free regular shipping – granted when you spend $100 or more in one transaction on full priced styles. free shipping is not valid with any other offer or discount code.
• delivery ($10) – valid on orders from select postcodes. a quick door to door service with a 1-2 business day turnaround. your order will be left on your doorstep contact free.

Returns & Exchanges

at Moskito Blue we strive to provide amazing quality products that leave our customers feeling beautiful & satisfied. we do however understand that it may not always be right, and online shopping can sometimes prove tricky. please see our returns policy below.

ONLINE: items must be in original condition with tags still attached, accompanied by the original receipt within 21 days of purchase to receive a full refund, credit note or exchange (minus freight costs)

returns can be made to our lilydale store in person or via post. return post is at the customers expense.

INSTORE: items must be in original condition with tags still attached, accompanied by the original receipt within 14 days of purchase to receive a credit note or exchange.

SALE ITEMS: no return or exchange on items marked ‘sale’ so please choose carefully. (refund or exchange is still available on promotion sales online, and exchange or credit note is still available on promotion sales in store.)
PLEASE NOTE; CREDIT NOTES ARE VALID FOR 12 MONTHS FROM ISSUE DATE!

all returns can be posted to:
Moskito Blue
4 castella st, lilydale 3140
*please allow at least 3 working days once received to process return*